Problem with Reactivating Comcast Email Inbox

Hi Everyone,

I'm hoping I can get some help on a very frustrating issue. I am attempting to access my comcast email inbox that has entered an inactive state. When I attempt to access the mailbox, I get redirected to the xfinity homepage.

Here are the steps I have taken.

1. Log into my xfinity account.

2. Use the top right purple "account" icon and select "Account and identity."

3. Click "Xfinity ID and Security."

4. Under the "Your information" section, click on my "comcast email" with grey "Inactive" tab. 

5. See the message: "Your Comcast email has had no activity in the past 12 months. You can re-activate by accessing your email."

6. Click the "Go to inbox" option with URL "https://xfinityconnect.email.comcast.net/," which I presumed would allow me to access or re-activate the email, as described above.

7. Get redirected to the xfinity home page (https://www.xfinity.com/auth).

8. Attempting to access the email inbox directly via the "Check email" option under the purple Account icon gives the same result as the previous step.

Things I have tried:

• Three different browsers
• Clearing cache and cookies

From the email activity policy (https://www.xfinity.com/support/articles/email-activity):

Customers who don’t sign in to their Xfinity Email (comcast.net email) account(s) at least once every 12 months will have their comcast.net email designated as inactive, and they will need to sign in and reactivate it in order to access.

Why are you closing my inactive email account?
We’re closing inactive comcast.net email accounts that haven’t been used in more than two years. However, if you’d like to continue to have access to your inactive email account, it’s easy to reactivate it before it’s shut down. Just sign in to your mailbox before it’s permanently closed: xfinityconnect.email.comcast.net

I have a non-comcast email associated my xfinity account under the aforementioned "Your information" section, and it alerts me whenever I sign into my xfinity account, which was just over 12 months ago. So, I think I should still be able to sign in to the mailbox as it has been less than 2 years. However, going to the mailbox link does the same thing as everything I previously tried: it redirects to the xfinity homepage. 

I read older posts with similar issues, but could not see if anyone had a clear solution. Any help would be appreciated.

Thank you.