Smunoz's profile

Visitor

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1 Message

Friday, October 10th, 2025

Problem with email & IMAP password

I have two email accounts setup on my iphone and for years I've never had any problems, but within the last several months I keep getting a message that my password is incorrect and that I need to enter the password for the IMAP account.  even after I enter the correct passwords for both accounts, the error message keeps popping up and it's getting extremely annoying.  It appears that my emails are still coming in/out, but hard to tell.

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Official Employee

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2K Messages

4 days ago

Hi there, thank you so much for reaching out to us regarding your email concerns. You are in the right place and we are happy to assist you today. When you get this message, it means that the email password was change on our website and needs to be updated. Have you visited our link to Set up your Xfinity Email address with an email program? it has a lot of good information about changing the IMAP settings. 

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