Problem attaching document to email.

The last few months when I tried to attach a word document to my email, I keep getting an unknown error message.

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XfinityThomasA

Official Employee

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3K Messages

23 days ago

user_maq5oz - Our team is here to help! What is the error message or code you are receiving?

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user_maq5oz

Visitor

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3 Messages

It says error and under that it says an unknown error occurred.

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21 days ago

0

XfinityShawn

Official Employee

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2K Messages

user_maq5oz How are you currently accessing your email?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 days ago

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user_maq5oz

Visitor

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3 Messages

I'm using the Comcast website.

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18 days ago

0

XfinityLinda

Official Employee

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2.3K Messages

@user_maq5oz Is the Word document the only document you're having trouble attaching? Or does this happen with PDFs, or pictures as well? Can you clear cache and cookies or try a new web browser, and sign in again? Then attempt to add your document once more. Let us know if you were successful.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

0

EG

Expert

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114.7K Messages

21 days ago

Concern moved here to the E-mail help section.

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user_maq5oz

Problem attaching document to email.

XfinityThomasA

user_maq5oz

XfinityShawn

user_maq5oz

XfinityLinda

EG

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