@user_46qyxv Hello and good afternoon. Thanks for adding a post. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Email access is super important. What happens when you try to access your emails? What have you attempted to resolve the access?
Just to confirm @user_46qyxv, are you now able to access your Comcast email? Are you able to share the steps you took to resolve this issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I can't log into Xfinity Connect! When I add in my email address and click the login button, it never goes to the password page but keeps repeating the email address page over and over again. Please fix the login issues.
Hi there, are you still experiencing issues at this time? Can you tell us more about the steps you have tried for troubleshooting?
Some steps that can help:
-clearing cache and cookies
-try a different browser
-private/incognito mode
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBenny
Official Employee
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650 Messages
3 days ago
@user_46qyxv Hello and good afternoon. Thanks for adding a post. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Email access is super important. What happens when you try to access your emails? What have you attempted to resolve the access?
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EG
Expert
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107.2K Messages
3 days ago
The concern is not "Billing" help related. Topic moved here to the proper help section for assistance.
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