Primary Xfinity Account Stuck in Automated Password Reset Loop (Every 2–4 Days at :50 Past the Hour)

Hello Xfinity Support Team,

I need help with an issue that requires escalation beyond Tier‑1 support. My primary Xfinity account is stuck in an automated password‑reset loop that appears to be triggered by a backend security process.

Here are the exact symptoms:

• The password on my main Xfinity account is forcibly reset every 2–4 days

• The reset always occurs around :50 past the hour, which indicates an automated backend process

• This behavior began suddenly on May 30 and has continued consistently

• Only the main Xfinity account password is affected — our individual email passwords are not

• No devices, recovery emails, phone numbers, or login methods have changed on our end

• We have the same 5 devices we’ve used for a few years  now

• There is no suspicious activity on our account

• We have already contacted support multiple times, and the only solution offered was “change your password again,” which does not resolve the underlying issue

This is not a user‑initiated reset and is not caused by compromised devices. It appears to be a backend security flag, identity mismatch, or corrupted account metadata that is causing your automated system to repeatedly force password resets.

I need this escalated to the Digital Security Operations Team so they can:

1. Review backend security flags on my account

2. Clear any corrupted identity‑verification or risk‑assessment metadata

3. Remove any automated password‑rotation schedule that has been incorrectly applied

4. Confirm that my account is no longer tagged as high‑risk or compromised

Please have an Xfinity Support employee reach out so I can provide the necessary account details via Direct Message. Tier‑1 support cannot resolve this issue.

Thank you.