user_53k1y7's profile

Contributor

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22 Messages

Thursday, March 21st, 2024 4:35 AM

Closed

Possible Email Abuse Issue

Xfinity,


Comcast Team,

There appears to be another Xfinity customer who has been using my email address to sign up for loans and many other various products/services, etc. This has created TONS of SPAM coming into my email box with her name on it.  Further, it appears her son has done the same thing and I have been receiving his elementary school's homework and school projects addressed to him, but coming into my email box.

Is there any chance, you can contact this customer and tell her to stop?  I am willing to provide you with every message I've received directed at this family.  I have names and the customer's address and various other pieces of personal information that has come into my Inbox I can share with you.  Please advise how to proceed towards a resolution to this?

Thank you.

Note:  I've had this email address for about 25 years now and really don't want to give it up because of someone else's ignorance.

Accepted Solution

Official Employee

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805 Messages

8 months ago

 

atlong We take your security very seriously and have a department dedicated to supporting your needs. The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues online fraud and other security issues.
  • Business Hours: 8:00am - 12:00am EST, 7 days a week
  • Contact: 1-888-565-4329

 

Expert

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31K Messages

8 months ago

@atlong 

I have escalated this problem for you.  Chances are this person's email is very similar to your own and they have been typing it in wrong causing you all the problems.

I hope that you can get this fixed soon.  Good luck!

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