Visitor
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1 Message
port 25 unlock
I called xfinity CSA on Feb 17 2023 to request unblock port 25 for the reason that I need communicate with company server from home.
The CSA transferred me to different departments with zero result after 60 minutes call.
Can someone here from xfinity can help get this resolved. I understand I will be responsible for the traffic.
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A same request and successful story can be found here.
https://forums.xfinity.com/conversations/email/port-25-unblock-art-of-the-business-as-usual-runaround-and-is-there-anybody-out-there/636861fc92a15b227c29043f
Accepted Solution
XfinityCSAEmail
Official Employee
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1K Messages
2 years ago
Good morning,
Few caveats to this being unblocked for you - you are responsible for all traffic over port 25 to/from your network. Abuse of this port(by you directly or not) will result in the loss of the port and remove access to the port going forward. Further specifics for what would lead to the loss of port 25 are listed within the Acceptable Use Policy under "Prohibited Uses and Activities" here: https://www.xfinity.com/corporate/customers/policies/highspeedinternetaup
Side note: changing modems, restarting it, any downtime of the modem whatsoever may lead to a loss of access to the port. Should you need to re-apply the unblock you will need to contact our department at 888-565-4329.
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user_7b00eb
Visitor
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5 Messages
2 years ago
@XfinityCSAEmail I have exactly the same issue, can somebody help? If there are many same requests, can Comcast find a way either train your tech support or develop a for mal process to handle this?
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user_cbb5b3
Visitor
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9 Messages
2 years ago
After months, I have some mediocre non-progress. CSA initially said I could get it unblocked if I filled out a form, waited two days and restarted my modem. Transferred me to internet support to get the form, and they had no clue what I was talking about.
Back to CSA who again said no clue, but then said they couldn't because I owned my own modem. However then reverted back to the usual they can't unblock it and did I read the article they sent me again. Finally she said she would transfer me to someone that could help, and guess what.. Internet support again.
Which in turn tried to help me despite my repeated requests to be returned to CSA. Finally transferred me back to CSA who said they were running diagnostic on my device would then be able to get port 25 unblocked. Put me on hold, and then I got transferred to a new CSA who would look into my case history (so I didn't have to explain for 5th time what my issue was), but after 10 minutes on hold disconnected the call (1h38m). Thanks Comcast.
@XfinityCSAEmail /@XfinityLinda what is the keyword to get to a CSA rep who understands the issue and starts the correct process? This is exhausting how much of my time I have to put in to get no results.
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