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suzyec
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Conversation Starter

Contributor

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38 Messages

Thursday, July 27th, 2023 5:35 PM

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Pornographic emails- all photos "to share"

I have been receiving email, pornographic type, on my email address for many years.

They all have ISP and they DO respond if you fall for their [Edited: "Language"].

Yet Xfinity, no matter how many replies to this subject are posted, has NO way to block.

This does not make a paying subscriber very confident that Xfinity is even trying to block or remotely interested in solving the problem.

Bad business ethics!

Question

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Updated 

1 year ago

 • Edited

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suzyec

Contributor

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38 Messages

2 years ago

Oh..ISP server strings are attached to complaint and the same ones are ongoing.

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XfinityKrista

Official Employee

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1.5K Messages

We have a specialized team of experts that can help with your concerns. Our Customer Security Assurance (CSA) team makes sure you have a safe online experience. This team can be reached at https://internetsecurity.xfinity.com/help/report-abuse/. 
  
The team can also be reached over the phone at 1-800 Xfinity (1-800-934-6489) from 8:00 AM - 12:00 AM ET/Seven days a week. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3d4cb2

Visitor

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1 Message

@XfinityKrista​ I am just reading this because I'm sick of getting this filth in my emails every day.  I don't click on anything. Just Spam them and send them on their way.

BUT THAT DOESN'T HELP!

So I copied and pasted your link, and it keeps coming up with 400 Bad Request.

What to do now?

1 year ago

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flatlander3

Problem Solver

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1.5K Messages

@user_3d4cb2​  Remove the trailing slash ("/").  The page is located here:  https://internetsecurity.xfinity.com/help/report-abuse 

It's an old thread.  You are much better off starting a new one on this forum to get faster help, but do report the abuse.  

1 year ago

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Latoque

Expert

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29.7K Messages

2 years ago

@suzyec 

It sounds like you need to speak with Comcast Security.

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

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Again

Expert

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31.5K Messages

2 years ago

@suzyec 

Also, when you get spam mail never choose unsubscribe from it.  When you do you're giving those people a valid email address that they end up sharing with other porno places.  Always report them as spam.

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