GOTCHA3's profile

Frequent Visitor

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12 Messages

Monday, February 12th, 2024 6:25 PM

Porn Spam

I am getting bombarded with spam from porn/dating websites. It is relentless. How can I stop it?

Expert

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29.5K Messages

16 days ago

Are you sure you have the Spam filter turned on?  To check, on the Inbox page click on the gear icon in the upper right corner, then on "Email settings".  Then under Advanced Settings you will see the option to enable or disable it.  If its not that------------------

Call Comcast security.  Ask them to look at your account.

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

Frequent Visitor

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12 Messages

This is NOT an ACCEPTED solution. I still have the problem and you have not proposed ANY solutions. I understand your "security team" is looking into the issue, but that doesn't exactly solve the problem, does it?

Official Employee

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1.1K Messages

14 days ago

 

GOTCHA3 Was the information shared by @Latoque helpful to you in getting the Spam to stop?

 

Frequent Visitor

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12 Messages

No it was not.

I still have the problem.

Official Employee

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1.1K Messages

 

GOTCHA3 Thanks for letting us know you are still having trouble. We would be happy to assist you more directly to see if we can help. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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