Visitor
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8 Messages
pop email access via Thunderbird
Just this morning, after 10am EDT, Thunderbird can no longer retrieve my email from comcast.net. Attempts fail with:
"The RETR command did not succeed. Error retrieving a message. Mail server mail.comcast.net responded: Message 1 expunged."
I found a posting (undated) that said it was necessary to switch to secure access on port 995. I looked and found that I was still using STARTTLS to mail.comcast.net on port 110. So I changed it to SSL/TLS to pop3.comcast.net on port 995.
But I'm still getting the same error:
"The RETR command did not succeed. Error retrieving a message. Mail server pop3.comcast.net responded: Message 1 expunged."
I also found a posting that said it was necessary to enable 3rd party email access. I checked and that was already enabled.
I don't see what else I need to do to make my email work again. HELP!!!
(Nor have I figured out how to get comcast support on this.)
Accepted Solution
user_1bf485
Visitor
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8 Messages
2 years ago
I didn't see such a message. But I did connect to the email server on the web and deleted a bunch of messages in the queue. Maybe I inadvertently cured the problem that way.
It is interesting that this problem led me to notice I was still using port 110 rather than 995. Given Comcast's warning about that I'm surprised that it was still working.
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user_1bf485
Visitor
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8 Messages
2 years ago
Hmm. Seems that the problem went away by itself without my doing anything.
So perhaps it was a transient error. I've also been having a high error rate on my comcast network connection too, so that might have contributed. But I don't think I have ever seen this particular error in over 20 years of using Thunderbird to access comcast email via pop.
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user_bf11aa
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1 Message
2 years ago
I'm seeing the same error "The RETR command did not succeed. Error retrieving a message. Mail server mail.comcast.net responded: Message 1 expunged." I've been unable to retrieve e-mail since around 5:30 PM Central Time today.
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user_3bb40c
Visitor
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6 Messages
2 years ago
Same here, as you both have stated?? [Edited: Language]...
(edited)
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user_3bb40c
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6 Messages
2 years ago
I just tried it on another machine with the same results. No messages can be retrieved after last email at 10 a.m. today, 3/13. However my Android phone is current and I can of course log in to Xfinity and web view my emails. But like you, I have been using TBird long, long time...
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Bmac58
Visitor
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1 Message
2 years ago
I had the exact same issue all day yesterday but this morning my new email messages started loading with thunderbird. I did nothing to resolve this, seems to cleared up on it own.
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jpnh
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2 Messages
2 years ago
I now have the same issue. Hoping it will clear up...
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user_3bb40c
Visitor
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6 Messages
2 years ago
My issue also cleared today without any intervention on my part. Comcast must've found and resolved the issue, an internal error or misconfig probably.
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