Visitor
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3 Messages
POP 3 Email down for days
I have Outlook and last week my POP 3 email downloads stopped, except for a spontaneous burst on Sunday morning. I'm still able to send emails as before. Did Comcast drop POP 3 email access?
Visitor
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3 Messages
I have Outlook and last week my POP 3 email downloads stopped, except for a spontaneous burst on Sunday morning. I'm still able to send emails as before. Did Comcast drop POP 3 email access?
Accepted Solution
francine56
Visitor
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3 Messages
2 years ago
The error message said it couldn't reach the server and timed out. On a whim, I did a hard reset of my Xfinity voice modem/ router (pulled the battery as well as the plug). When it came back online I restarted Outlook and the emails flew in. My Xfinity router did it? Who cares- I can officially stop trying to work through the web interface!
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
Pop3 still works. What exact error message are you getting?
What version OS and Outlook version specifically are you using? Are you connecting through a VPN or using anti-virus email shields? Perhaps temporarily disable that for a test. Server should be:
mail.comcast.net port 995.
use SSL/TLS
authentication method = normal password
Your client has to be able to use at least tls version 1.2 at my location, they haven't enabled tls version 1.3 yet, although I have no idea why not. It's a simple one-liner to do both on the server side. I don't know if they are enforcing that everywhere yet, but will soon.
https://forums.xfinity.com/conversations/email/reminder-about-email-security-updating-is-important/62cc21ba72213058e529fbc5
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
Should work either way. If you got a linux box around:
openssl s_client -connect mail.comcast.net:995
openssl s_client -connect pop3.comcast.net:995
Both pull a certificate and end up at a Dovecot authentication prompt. Two different IP addresses though, so different servers for authentication. Try the mail.comcast.net one. You're still on port 995 for pop3.
Not sure where I got 'mail' instead of pop3. Probably an old html doc. Both are really imap.ge.xfinity.com.
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BruceW
Gold Problem Solver
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25.7K Messages
2 years ago
"mail.comcast.net" was the server name given in "www.xfinity.com/support/articles/email-client-programs-with-xfinity-email" back before Comcast began recommending users switch from POP to IMAP. As best I can tell "mail.comcast.net", "pop.comcast.net", "pop3.comcast.net", and "imap.comcast.net" (there may be others), as stated, all seem to be aliases for "imap.ge.xfinity.com", and all seem to return the same list of IPv4 and IPv6 addresses.
I've seen something similar with Xfinity logins. Sometimes they fail for no apparent reason. I eventually realized that when that happened I wasn't reaching "oauth.xfinity.com". Couldn't ping or trace the hostname or any of its IPs, even though I could reach any other host I could think of checking. But rebooting my (non-Comcast) cable modem fixed the problem. I still haven't figured out what happened there.
ETA: I use POP access daily, so for me in South-Central PA at least, it is working.
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