richardblack633's profile

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2 Messages

Friday, June 19th, 2020 7:00 AM

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Please Unblock This Web Site

I work from home. I need access to a web site I reported earlier this week. This site has been blocked by Comcast for the past week. My neighbors who use AT&T as their ISP can access. I can access using my phone as a hotspot. The site wasn't previously blocked. Please fix.

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Expert

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29.7K Messages

5 years ago

Blocking issues are handled by Comcast security------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Expert

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111.4K Messages

5 years ago


@richardblack633 wrote:

I work from home. I need access to a web site I reported earlier this week. This site has been blocked by Comcast for the past week. My neighbors who use AT&T as their ISP can access. I can access using my phone as a hotspot. The site wasn't previously blocked. Please fix.


Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

 

Good luck !

 

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