stevek1953's profile

Frequent Visitor

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9 Messages

Friday, December 1st, 2023 11:24 PM

Closed

phishing

I recently received an email stating that my automatic payment could not be processed.  The recipient on the email was simply "you" and my name was listed under "blind copy".  This was a red flag although the email did look like it was generated by Xfinity.  The email included a link that directed the recipient to open it and fill in the information requested (name, address, account or credit card, etc).  Oddly enough, this email came on the exact day that my automatic payment was scheduled to be completed.  Given the timing of the email, I suspect it was done to create a sense of urgency and/or panic.  As I was certain this was a phishing attempt, I obviously did not do as it instructed.  However,  I am sure that there are a number of individuals who would not see this email  for what it was.  Is there anything Xfinity can do to prevent future instances like this for me or anyone else?

Problem Solver

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1.5K Messages

1 year ago

It's super common. Spam blocking is also pretty tough for machine learning.  It's an arms race.  Humans are better at identifying spam.  You can help.  Report abuse here:  https://internetsecurity.xfinity.com/help/report-abuse  There's at least one xfinityCSA that hates spam.

Never click on links in emails. Always use the front door of a company's web site to manage an account:  https://xfinity.com  and log in from there if you want to check billing or "special offers" from Xfinity.    

(edited)

Official Employee

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1.3K Messages

1 year ago

@stevek1953 Careful with emails that you question. When in doubt feel free to reach out to us, so we can check your account regarding what the email was about. 

Expert

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29.6K Messages

1 year ago

@stevek1953 

To make sure an email is really from Comcast/Xfinity, see here---------------

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