2 Messages
Phishing Emails
Like a few other recent posts on this forum I am receiving about 80 - 100 Phishing emails a day. For those that think that this is just SPAM all of the emails that I am receiving ether have attachments that contain malicious code, or hyperlinks to fake websites designed to ether steal information or inject malicious code into my computer.
To combat this, I made some rules in Outlook that would separate out emails that did not have my actual email address in the "To" block and had an attachment. The rule then sent those emails as an attachment (to prevent malicious code injection at the source) to reportphishing@apwg.org. Then moved those same emails to the default Junk folder. This rule caught about 98% of the phishing attempts. There were a few others that would put my actual email address in the "CC" block, I made a sperate rule to catch those.
Now to the problem, more than likely with Outlook on my end now dumping hundreds of infected emails to a the phishing report site, Xfinity filters are probably flagging me as a spammer or a zombie account as it is randomly sending me Non-Deliverable email reports and has made me randomly reset my password.
I can go on ad-nauseam about all the other things wrong with this situation, but I have 2 relevant questions.
- If your filters can identify that malicious code is in an attachment in an email, then why does it get delivered to my inbox anyway?
- If we can't report phishing to the authorities that might actually put these criminals in jail how are we supposed to keep our systems secure?
plumld
Contributor
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260 Messages
4 months ago
I've been in the same situation for the last four months, although I'm currently getting about 150+ phishing emails a day (4500+ per month). I have been reporting to three locations, abuse @ outlook.com (the source), abuse @ comcast.net and missed-spam @ comcast.net, all as attachments to preserve the header.
The ultimate in irony is that at least once a day, I receive a Non-Delivery Report from Comcast, reporting that "Your message was believed to contain questionable content, and therefore as not delivered to the intended recipients." This has been in response to not only sending them to abuse @ comcast.net, but also to abuse @ outlook.com! Imagine, sending a bunch of phishing emails that Comcast delivered to my Inbox, then sending a Non-Delivery Report to me when I return them to Comcast!
I'm feeling pretty sure that we'll never see the light of day. On top of this, you can't even replace your email address with a new one.
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XfinityPaula
Official Employee
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1.4K Messages
4 months ago
Hello user_ud5t2r. Thank you for sharing your experience with the spamming emails on our Xfinity forums. I'm sorry to read of your experience as well as our other customers. I know how much of a nuance they have become, and it seems like as soon I need to register a new account for something, the spam multiplies. How many messages would you say are usually forwarded daily to report the phishing? I know our customer security assurance team works hard to help keep our email and system safe. You can always contact them directly for help with the phishing and spam emails you are seeing. They will help make sure that the reports are getting to the right teams.
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