phishing email question

I keep getting an email saying xfinity is updating their privacy policy and my email will end if I don't respond by 1/15/2025. Is it phishing?

Responses

BruceW

Gold Problem Solver

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26.3K Messages

3 months ago

... Is it phishing?

Can't say for sure without knowing more, but that sounds like a scammer phishing message. For any message that claims to be from Comcast/Xfinity, check your email with Xfinity Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. If the logo is missing when you view the message in webmail, the message is not from Comcast/Xfinity. Note that anyone can insert an "Verified" image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

proceeding the email subject line in the list of emails
above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you view their web email site in a browser.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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EG

Expert

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109.9K Messages

3 months ago

The concern is not "Community Center / Guidelines" help related......................... Topic moved here to the proper help section for assistance.

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XfinityKassie

Official Employee

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1.7K Messages

3 months ago

user_9x9ye3 Good morning! Thank you for reaching out to our Xfinity Forums Team. Sometimes it's hard to say for certain if an email is legit, we appreciate you checking. Do you use your email on a regular basis? I have also included a link to check for alerts, and reporting an issue. Please feel free to let us if know if there is anything else we can help with.

https://internetsecurity.xfinity.com/help/report-abuse

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user_9x9ye3

phishing email question

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

EG

XfinityKassie

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