Anon268478's profile

Frequent Visitor

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6 Messages

Mon, Feb 10, 2020 10:00 AM

Personal emails from my contacts going directly to spam

Emails fro contacts go to spam

Responses

Latoque

Expert

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28.8K Messages

1 y ago

Start marking them as "Not Spam" to help train the filters.  It could take a lot of markings and some time.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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580 Messages

1 y ago

@Anon268478 I'm sending you a PM to get more information

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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6 Messages

1 y ago

My issued started several months ago.  I have tried numerous steps to direct the emails to the incoming box with no success.  I followed the suggestion made earlier today, again with no success.  When I move the emails from spam to the inbox, they almost immediately go back to spam.  This problem does not effect all emails, just several that I have in my contacts list.

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