Permanently Deleted Emails---any chance of restoring?

I deleted some storage important (to me) folders containing emails inadvertently permanently deleted. I know that the "trash folder" is capable of 10,000 gigs of information, and it's held there for 30 days or so, and the "trash folder" can restore emails you deleted. I get that, but I couldn't leave it alone, so I permanently deleted the needed emails (oh God). I recognized my error just Friday (10/18/2024) and deleted the folders on October 11, 2024. I would like to restore the emails to their original status. Will the Community and Xfinity support technical individuals help me, please?

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BruceW

Gold Problem Solver

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26K Messages

1 month ago

If the messages aren't in the Trash folder at https://connect.xfinity.com/, try the Recovery process described in https://connect.xfinity.com/appsuite/apps/faq/index.html#recoverEmail. The folders that were deleted won't be found there, but the emails they contained should be.

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XfinityBradM

Official Employee

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655 Messages

1 month ago

Hey there, @user_63d514. Our resident problem solver @BruceW provided the best way to recover emails from our self-service option. Were you able to locate the delete emails by chance?

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user_63d514

2 Messages

No, unfortunately not.

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1 month ago

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XfinityBradM

Official Employee

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655 Messages

We have a chance to potentially recover them from our end. If you could please send me a with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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1 month ago

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Permanently Deleted Emails---any chance of restoring?

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BruceW

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