Visitor
•
4 Messages
Permanent Error when replying to email
I am attempting to reply to a legitimate email received and get a Permanent error message. Why?
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed permanently:
* Reason: Permanent Error
XfinityCSAEmail
Official Employee
•
1K Messages
3 years ago
Good afternoon,
Can you please provide some of the specifics within the error? "permanent error" is the general error, but if its one coming from our servers it will include error codes to further elaborate and provide details to the error you are experiencing. These can sometimes be within the attachments of the error message you are receiving.
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user_abee35
Visitor
•
4 Messages
3 years ago
This is all I got...
Return-Path: <>
Delivered-To: [Edited: "Personal Information"]
Received: from dovdir1-ch2g-05o.email.comcast.net ([96.102.19.11])
by dovback1-ch2g-16o.email.comcast.net with LMTP
id qDdaB59g8WHyOAAAk6lZaQ
(envelope-from <>)
for <[Edited: "Personal Information"]>; Wed, 26 Jan 2022 14:54:23 +0000
Received: from dovpxy-ch2g-11o.email.comcast.net ([96.102.19.11])
by dovdir1-ch2g-05o.email.comcast.net with LMTP
id CCHzBp9g8WGpIAAAIPL6lw
(envelope-from <>)
for <[Edited: "Personal Information"]>; Wed, 26 Jan 2022 14:54:23 +0000
Received: from reszmta-c1p-045197.sys.comcast.net ([96.102.19.11])
by dovpxy-ch2g-11o.email.comcast.net with LMTP
id EPdgBp9g8WH7MQAALnngFw
(envelope-from <>)
for <[Edited: "Personal Information"]>; Wed, 26 Jan 2022 14:54:23 +0000
Received: from resomta-c1p-023266.sys.comcast.net ([96.102.18.234])
by reszmta-c1p-045197.sys.comcast.net with ESMTP
id Cjg8n3aGcQHfRCjghnjNcM; Wed, 26 Jan 2022 14:54:19 +0000
Received: from resdmta-c1p-023853.sys.comcast.net ([96.102.19.46])
by resomta-c1p-023266.sys.comcast.net with ESMTP
id CjgPnFXGN8lHCCjgPnyC9a; Wed, 26 Jan 2022 14:54:01 +0000
X-CAA-SPAM: F00000
X-Xfinity-VAAS: gggruggvucftvghtrhhoucdtuddrgedvvddrfedugdeilecutefuodetggdotefrodftvfcurfhrohhfihhlvgemucevohhmtggrshhtqdftvghsihdpqfgfvfdppffquffrtefokffrnecuuegrihhlohhuthemuceftddunecupfhothhifhhitggrthhiohhnucdluddttddttddmnecujfgurhepfffhvffugggtsehptddtredttdejnecuhfhrohhmpehmrghilhgvrhdquggrvghmohhnsegtohhmtggrshhtrdhnvghtnecuggftrfgrthhtvghrnhepffdtteejueehfedvgfevfeeuuddthfdufeffvdehteeluedvieelgeeuueelvdegnecukfhppeeliedruddtvddrudelrdegieenucevlhhushhtvghrufhiiigvpeegnecurfgrrhgrmhephhgvlhhopehrvghsughmthgrqdgtudhpqddtvdefkeehfedrshihshdrtghomhgtrghsthdrnhgvthdpihhnvghtpeeliedruddtvddrudelrdegiedpnhgspghrtghpthhtohepuddprhgtphhtthhopegrohhjieefsegtohhmtggrshhtrdhnvght
X-Xfinity-VMeta: sc=10000.00;st=bounce
Date: Wed, 26 Jan 2022 14:54:02 +0000
From: mailer-daemon@comcast.net
To: [Edited: "Personal Information"]
Subject: Permanent Error
MIME-Version: 1.0
Content-Type: multipart/report; boundary="------------I305M09060309060P_996316432088420"
This is a multi-part message in MIME format.
--------------I305M09060309060P_996316432088420
Content-Type: text/plain; charset=UTF-8;
Content-Transfer-Encoding: 8bit
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed permanently:
* [Edited: "Personal Information"]
Reason: Permanent Error
--------------I305M09060309060P_996316432088420
Content-Type: message/delivery-status; charset=UTF-8;
Content-Transfer-Encoding: 8bit
Reporting-MTA: dns; resdmta-c1p-023853.sys.comcast.net [96.102.19.19]
Received-From-MTA: dns; resomta-c1p-022590.sys.comcast.net [96.102.18.239]
Arrival-Date: Wed, 26 Jan 2022 14:54:00 +0000
Final-recipient: rfc822; [Edited: "Personal Information"]
Diagnostic-Code: smtp; 550 Administrative prohibition - envelope blocked - https://community.mimecast.com/docs/DOC-1369#550 [R6_Na5LpOQ2tvdnhlOR6OA.uk13]
Last-attempt-Date: Wed, 26 Jan 2022 14:54:02 +0000
--------------I305M09060309060P_996316432088420
(edited)
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XfinityCSAEmail
Official Employee
•
1K Messages
3 years ago
Good afternoon,
Do you by chance ever access your email using a VPN service?
2
0
BruceW
Gold Problem Solver
•
26.4K Messages
3 years ago
https://community.mimecast.com/docs/DOC-1369 for code "550 Administrative prohibition envelope blocked" says:
(edited)
1
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BruceW
Gold Problem Solver
•
26.4K Messages
3 years ago
I'd start with https://community.mimecast.com/s/contactsupport to see what Mimecast has to say. @XfinityCSAEmail may have more insight into how best to proceed.
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XfinityCSAEmail
Official Employee
•
1K Messages
3 years ago
Good afternoon,
I've checked with mimecast already and it appears the recipient server has placed the block. Either whoever you are attempting to send to has requested the block or the server has placed the block on their behalf. The recipient will want to ask their email provider for further details on why they are blocking you from sending to them.
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