U

Visitor

 • 

1 Message

Tue, Sep 14, 2021 5:50 AM

Patreon verification emails being rejected...

I am unable to get verification emails at comcast.net from patreon.com necessary to access my Patreon account. The emails are not showing up in either my inbox or my spam folder.

I have been talking to Patreon support, and they mentioned they were seeing the emails returned to them marked as spam. They eventually concluded the following...

It's possible that your email provider is marking Patreon emails as spam, or blocking them from hitting your inbox. Whitelisting Patreon's email will allow all emails to be successfully delivered to your inbox.

When requesting to whitelist Patreon's emails, it's good to know that we primarily send emails through [Edited: "Personal Information"] and [Edited: "Personal Information"]. The IP addresses our emails come from are:

159.135.225.154
159.135.225.155
159.135.225.156
69.72.32.187
166.78.71.13
166.78.71.14

Both the bingo and no-reply addresses are in my address book. I am not aware of any way on the client side to whitelist IP addresses. I have tried turning on and off spam filtering in the email settings, but the email is still rejected.

Regards,

tw

Responses

Official Solution

Latoque

Expert

 • 

28.9K Messages

7 d ago

Call Comcast security. They handle any blocking issues-----------------------

Comcast Customer Security Assurance------------------- Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

Official Employee

 • 

75 Messages

5 d ago

Hi, @user_53fd1f! Latoque is right. We appreciate you for posting to the Xfinity Help & Support Forum and sharing your experience. Sorry for the inconvenience this may be causing. I'd be happy to point you in the right direction to help get this taken care of. For these type of security issues and blocked websites, please follow this link. Once you get on the support page, type in "blocked website", or "whitelist emails". If nothing comes up, click on "Report an Issue" at the bottom of the page. Once you do that, it will take you to a form that you can fill out for our security team, so they can investigate and resolve this. There is usually a 72-hour turnaround before you may hear from someone. If you don't hear from anyone within 72-hours, please contact the Comcast Security Assurance Team at 1-888-565-4329. I hope this helps. 

(edited)

New to the Community?

Start Here