Regular Visitor
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3 Messages
Password resets as often as daily
I have read through older, closed posts in the community forum. Just in the past couple of months, I have had to reset my password with increasing frequency, to the point that it is sometimes daily now. I use MS Outlook on all of my devices, so when the password has to be reset, I have to change it on as many as five different devices, which is becoming quite frustrating. I have third-party verification set up on my xfinity account. I am not sending out SPAM emails as some posters have mentioned. I have had my Comcast.net email address for over 20 years and really do not want to change to another (due to years of accounts tied to that email) , but am considering it if this continues. Is there someone in the security department that can assist?


Again
Expert
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33.7K Messages
2 days ago
Do you have 2FA set up?
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XfinityBradM
Official Employee
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1.2K Messages
7 hours ago
Hello there, @user_r8871l. One of our community experts suggested getting in contact with our CSA team. Were they able to get that password reset issue resolved for you?
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