user_r8871l's profile

Regular Visitor

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3 Messages

Wednesday, March 4th, 2026 10:18 PM

Password resets as often as daily

I have read through older, closed posts in the community forum.  Just in the past couple of months, I have had to reset my password with increasing frequency, to the point that it is sometimes daily now.  I use MS Outlook on all of my devices, so when the password has to be reset, I have to change it on as many as five different devices, which is becoming quite frustrating.  I have third-party verification set up on my xfinity account.  I am not sending out SPAM emails as some posters have mentioned.  I have had my Comcast.net email address for over 20 years and really do not want to change to another (due to years of accounts tied to that email) , but am considering it if this continues.  Is there someone in the security department that can assist?

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Expert

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33.7K Messages

2 days ago

I have read through older, closed posts in the community forum.  Just in the past couple of months, I have had to reset my password with increasing frequency, to the point that it is sometimes daily now.  I use MS Outlook on all of my devices, so when the password has to be reset, I have to change it on as many as five different devices, which is becoming quite frustrating.  I have third-party verification set up on my xfinity account.  I am not sending out SPAM emails as some posters have mentioned.  I have had my Comcast.net email address for over 20 years and really do not want to change to another (due to years of accounts tied to that email) , but am considering it if this continues.  Is there someone in the security department that can assist?

Do you have 2FA set up?

Regular Visitor

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3 Messages

Yes I do.  It has always been set and I have checked the settings, because the text isn’t working so I have to ask for it to send the code to my email, despite the phone # for the text is input correctly.

Expert

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33.7K Messages

@user_r8871l

Yes I do.  It has always been set and I have checked the settings, because the text isn’t working so I have to ask for it to send the code to my email, despite the phone # for the text is input correctly.

You might want to get in touch with Customer Security Assurance and ask for their help.  You're not the only person going through this at the moment.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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1.2K Messages

7 hours ago

Hello there, @user_r8871l. One of our community experts suggested getting in contact with our CSA team. Were they able to get that password reset issue resolved for you?

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