gtoliver's profile

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Thu, Nov 19, 2020 5:00 PM

Password Reset Required Every Time I Log In

When I log in to my Comcast account to view my email, my login credentials come back as invalid.  I have to use "Forgot Password", change the password, and then I can log in.


But the next time I log in, same userid, same password - I get the error message saying my userid or password is incorrect.  If I use the "Forgot Password" function to change the password I can then log in.


This happens every time I try to log in. If I log out twice a day, I have to reset my password twice a day. This has rendered my ablity to send/receive email via Outlook inoperable.


NB: when I reset my password, Comcast lets me re-use old passwords.


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