Visitor
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3 Messages
Password Reset Once a Week
I have been forced for the past few months to reset my account password once a week. Only one service is logged onto the email, which is a Windows PC running Microsoft Office. Each week when I try to login and it doesn't work, I am prompted with the message:
"In a recent security review, we detected a potential issue with your Xfinity profile. As a precaution, you'll need to reset your password."
This has happened numerous times, and I have confirmed I am using a strong password , and there are no other attempts at using any of the older passwords on any devices.
flatlander3
Problem Solver
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1.5K Messages
4 years ago
Maybe turn on two-factor authentication? Not going to help your current situation, but if there's a bot requesting password resets or trying logins that fail using your email address, Then at least your phone will be blowing up with text messages sending you 'codes' you didn't ask for.
From there, security will have to help you out, and look at it, if they don't give you a link here now.
I'm not a google fan, but their AI stuff does lock accounts pretty well and lets you know when someone tries some shenanigans with multiple failed password attempts, and even a geo-locate of roughly where the request came from. Xfinity has fewer options.
(edited)
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XfinityCSAEmail
Official Employee
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1K Messages
4 years ago
Good morning,
Looking at our logs it shows that its being processed for a password reset due to what appears to increasingly larger volumes of emails being sent from the email account with large amounts of those sent emails being flagged as spam. Do you by chance use the comcast.net residential email address for sending newsletters or mass communications?
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secureclimate
Visitor
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1 Message
4 years ago
We're having the same issue here. Every other day it seems like we're having to reset our password. Not sure why??
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