5 Messages
Password Reset After Sending Specific Group Email
I have 4 separate groups set up to send personal emails. Three of the groups work just fine, but one group (no matter which order I send it) always causes a password reset. This might be over a week or two but always every two months when I send regular reminder emails. Why is this happening? It’s a pain to reset my password so frequently on all three Apple devices. I have called C/S until I’m blue in the face but no one has an answer.
XfinityAlyssaA
Official Employee
•
2.4K Messages
11 hours ago
Good afternoon @user_6k0a0k, and thank you for reaching out with your email issues, I see that you are receiving password reset requests when sending a specific group email. I personally don't like when I have to reset my password across all my devices as well so I understand where you are coming from! To confirm, are you using Apple Mail? Does this same thing happen if you use a web browser? It's also possible that the activity is being flagged automatically as spam. Have you tried reducing the group size?
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