Password change requirement

Except this is NOT that. This is a GLITCH with Comcast FORCING MANY of us to do password changes ALL THE TIME! No other provider asks this of us. I, personally, am getting sick of every FEW DAYS to every week or two, to HAVE TO CHANGE MY PASSWORDS FOR NO GOOD REASON! Consider: someone posted they've been seeing reports of this for EIGHT YEARS, and you know what the Comcast rep told him or her? "If you're having this problem call blah blah blah". They never said they were having the issue, just that they'd seen reports on this going back 8 years, and they wished to know if Comcast ever resolved... hahahaha! It's aggravating, unnecessarily time consuming, and just plain wrong.

Fix it! Stop asking for details, and to have each individual having this problem to "call" someone, 'cuz that rarely works. I've occasionally attempted to get tech support from Comcast for literally 3 decades, and have really only received true assistance I think, once. It's actually less problematic to just go to the store and speak with a human face to face. But, they'll change the "rules" sometime and prevent us from doing that, and with no email support option...

khbvhjg I apologize that this has been so frustrating and time consuming. Our Customer Security Assurance team handle internet security for our company and customers. The password reset notices are sent by them. Have you spoken directly with that team about the resets since they are happening so often? The link above has their contact number and hours. 

@XfinityRay​ 

After typing my follow up below, then rereading your post, I also wanted to say at the beginning of my conversation with McKenzie, she claimed Comcast never would send an email asking customers to reset their password. 

So far, longest 24-48 hours I've ever waited for something that has yet to happen. Sigh. Why do companies instruct their reps to consistently lie to their own paying customers? It's not just Comcast, either, it's pretty much all of them. Provide a support path, then make it so difficult for reps to provide that support, it ends up becoming much of the time next to useless. Guess I'm gonna have to waste yet more of my, yes, valuable time either calling them, or going to the store. Again, sigh.

@khbvhjg I understand you're using an email client for your emails when you’re being asked to reset your password. Does this happen if you use XFINITY directly and bypass your email client?  What day did you reach out to our security team? They’re open seven days a week 8am-12am. 

Have you checked your email to see if there’s anything from them?

I never use web mail, yuk. I use a client exclusively, always have and hopefully, always will. So I can't tell you if when I'm already being told by both my client and your web site that 1, my password's not correct and 2, RESET YOUR PASSWORD, whether the web mail worked. This tells me that most likely the web mail page wouldn't work either. I made the call on August 17 at about 12:14 pm ending the call at 12:39. Last weekend I also went to the store, where I reported it once again, and actually upgraded my internet service to the 2GB up level, 250 Mbps down. Of course after a modem reset I'm only getting about 700Mbps down and 40Mbps up, which isn't that. Of course, there is literally no way to reach a live, competent human. I refuse to try the phone any more, I tried the "AI chat" against my better judgement, and only after I swore at it did it say "Let me get some help right away" which it promptly DID NOT DO. Twice. This is the only real problem I ever have had with Comcast, and it's thankfully rare I need you, the problem being getting any actual customer service. I worked for this company in 1996-98 when it was known as TCI, Inc., the largest cable tv operator in the world at the time. They got bought by att and that's when I headed for ze hills. We took care of our customers but naturally as the company got too big to fail, they put a stop to allowing field techs any ability to make judgement calls, as the entire corporate world is doing. Machines dictate every single aspect of our jobs and we humans continuously must find ways to work around the roadblocks our employers constantly throw in our way, they then continue to profit despite themselves, never give employees the credit for those profits, but God forbid they lose one red cent... massive layoffs, blame the employees.

But I digress.

@khbvhjg​ 

Besides your disdain for webmail, it is going to be helpful in the near future for you to do so.  Since Comcast is migrating their email [comcast.net] to Yahoo! Mail, you're going to want to make sure you get the verified logo email regarding when you will need to migrate, if you choose to keep your comcast.net email.

And, please remember, we're people here.  We haven't caused the problems, but we're trying to help you fix them.

Which is why I never blame employees, it is ALWAYS management's fault when things go awry, but they never ever admit that they are the ones in charge, and they are the ones that make, and usually break, the rules. We employees must then find ways to work around those "policies" put in place by those who don't know what we do down here in the trenches. That goes for all employees, and all management whomever one works for.

Also, I've found in my now fairly long life, and half century in the work force, that if I don't either make a nuisance of myself, or try and, shall we say, impress upon someone, anyone who actually might care to help by sometimes using snark creatively, otherwise ya get nothin'. Perfect example is this thread. Look what I had to do to elicit a response at all.