curtis_f228's profile

Visitor

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1 Message

Saturday, February 26th, 2022 4:33 PM

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Outlook - We couldn't connect to the outgoing (SMTP) server. The connection timed out.

Using Outlook 365.  Trying to reset up an email account.   Getting error Something went wrong - We couldn't connect to the outgoing (SMTP) server. The connection timed out.  I've tried all kinds of IMAP settings and ports and can't add the account. 

Problem Solver

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770 Messages

3 years ago

Hello. I can understand how frustrating it can be when setting up an email client without success. Here, you will find a document that will help with determining the fix for email errors. Do you get any numbers with the error messages? 

Official Employee

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1K Messages

3 years ago

Good morning, 

Can you please confirm what type of connection you are on?(Wifi, Hardwire/ethernet, mobile data). The connection timeout refers to the quality of your connection to the internet. Timeouts can be anything from your actual connection strength, device firewall, or router firewall and even in some instances anti-virus software firewall settings. 

Visitor

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1 Message

3 years ago

I ran into this for months and accidentally found the solution, But before that Log into your Xfinity Email Account and Turn on Third Party Access Security (includes all versions of Outlook) by clicking:
(0) Setting > Email Settings > Security > Check Box 3rd Party Access Security

After that check the setting for Outlook 365 Outgoing Server as followings:

(1) Outgoing server: smtp.comcast.net

(2) Port Number: 465

(3) Encryption Method: SSL/TLS

(4) UNCHECKED Require logon using Secure Password Authentication (SPA )

(5) CHECKED My Outgoing (SMTP) Server Requires authentication

(6) CHECKED Use the same settings as my incoming mail server
(7) Turn off your VPN, if you have it ON before sending an email.

Hope it works!

(edited)

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