Visitor

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1 Message

Sunday, August 2nd, 2026 7:29 PM

Outlook stopped working [Edited]

My Outlook stopped working 3 days ago after many years of use.  Why?

[Title Edited: "Personal Information"]

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Expert

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34.8K Messages

22 days ago

@user_u9fxdu 

My Outlook stopped working 3 days ago after many years of use.  Why?

[Title Edited: "Personal Information"]

Unless you give us more details we have no way of helping you.  Remember, we're not sitting in front of your device.

What error message[s] are you getting?

Official Employee

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3.8K Messages

20 days ago

 

user_u9fxdu - Thank you for joining us here on the Xfinity Forums for assistance with accessing your email. We're happy to help! Can you walk us through the steps you're taking in Outlook and let us know if you're receiving any error messages or error codes? Any details you can provide will help us better understand what's happening and work toward a solution. As a reminder, you can also access your Comcast email directly through the Xfinity Email website. Simply sign in with your Xfinity ID and password, then select the Email icon to view your messages. You can get started here: Xfinity Email. We'll keep an eye out for your reply and look forward to helping you get this resolved.

 

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