2 Messages
OUTLOOK NOT SYNCING
Suddenly my emails in Outlook on my desktop are not syncing. I googled how to deal with it but nothing works. Any suggestions?
2 Messages
Suddenly my emails in Outlook on my desktop are not syncing. I googled how to deal with it but nothing works. Any suggestions?
XfinityAlyssaA
Official Employee
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1.9K Messages
5 months ago
Good evening @user_wefhde, and thank you for reaching out on our Community Forums with your email sync issues, we appreciate it. I see that you stated you are experiencing this issue in Outlook on your desktop. To confirm, do you experience this issue on any other devices?
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rcho013
Visitor
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4 Messages
4 months ago
I have seen this happen when LDAP on the backend takes a partial fit, but it seems apple link is not affected by it as it still works ok on my phone. and of course, webmail is working without issues. So it is not a full server crash or a firewall misconfiguration. It is not something we can fix on the Customer Side. I did all the steps for giggles. Xfinity uses a backend similar to what I use to work with personally 10 years ago, so I have a general idea of it. it is not a hard fix either. I did stop getting outlook mail around late afternoon early evening yesterday.
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user_3ddcf5
3 Messages
4 months ago
Turned off two-step verification and sync resumed.
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HarleyPacker
Visitor
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2 Messages
2 months ago
If its your incoming email that isn't synching, but you can still send, the issue is probably the latest Outlook 365 or Microsoft update. I had done all of the other things throughout all these articles (remove, re-add, etc.) Found something after reading through lots of threads. For whatever reason, the INBOX isn't "subscribed" for synching after Microsoft/Office updates. To fix it I did this:
In Outlook right-click on your IMAP Inbox, and choose IMAP FOLDERS.... from the pop-up menu. Go to the SUBSCRIBED tab of the pop-up window you'll get, and click the QUERY button. It will show subscribed folders, and very likely your INBOX isn't one of them. Highlight your INBOX and hit the SUBSCRIBE button. That worked for me!
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