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user_JWV70
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Tuesday, January 6th, 2026 6:30 PM

Outlook not receiving incoming Comcast emails

Outlook not receiving emails when there new emails do exist. Last email received via Outlook was dated 12/25/25. It is now 1/6/26 and Outlook is no longer receiving emails. Nothing has changed on my desktop since 12/25/25. I am on Windows 11. Please help. Thank you.

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Again

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2 days ago

@user_JWV70 

Outlook not receiving emails when there new emails do exist. Last email received via Outlook was dated 12/25/25. It is now 1/6/26 and Outlook is no longer receiving emails. Nothing has changed on my desktop since 12/25/25. I am on Windows 11. Please help. Thank you.

When was the last time you logged in to webmail?  With the migration to Yahoo, it's a good idea to log in several times a week.

Having said that, you should log in to webmail and check if Auto Forward has been turned on.

  • Click on the gear icon
  • Click on Email Settings
  • In the left pane click on Auto Forward and see if there is an email address there.  If so, remove it and uncheck the box.

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user_JWV70

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@Again​ I knew nothing about the "migration of comcast.net emails to Yahoo" previously.  I logged in to the comcast.net email via webmail and checked the Auto Forward to find that there was no email address included there and that the box was not checked. There were new emails found to exist. I opened the emails, left them there, then exited webmail. I then opened Outlook and the emails that I had just opened/read came in there. So, it seems that I need to open the emails over on webmail so that they will come in over on Outlook. With this being said, what's the point in even using Outlook? Please explain why this is occurring. Thank you. 

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1 day ago

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Again

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@user_JWV70​

@Again​ I knew nothing about the "migration of comcast.net emails to Yahoo" previously.  I logged in to the comcast.net email via webmail and checked the Auto Forward to find that there was no email address included there and that the box was not checked. There were new emails found to exist. I opened the emails, left them there, then exited webmail. I then opened Outlook and the emails that I had just opened/read came in there. So, it seems that I need to open the emails over on webmail so that they will come in over on Outlook. With this being said, what's the point in even using Outlook? Please explain why this is occurring. Thank you. 

I have no idea why that is occurring, sorry.

Here is information regarding the transition to Yahoo! Mail:
 
And, from the Yahoo! page:
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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23 hours ago

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