1 Message
Outlook message 0x800CCCF and 0x800CCC0E not syncing with Comcast emails only - other emails are fine
Like many others, the email window pops up to enter username and password, which is already filled in. Only options, "Ok" or "Cancel" and it doesn't matter which is selected because it goes into a loop and pops up seconds later to repeat itself. Eventually, it stops with the message "Task [email]- Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'" Or another similar message with the error 0x800CCC0E. Three calls to Comcast over several weeks and no progress on my end. They said it's an Outlook issue, yet I get the Gmail emails just fine through Outlook 2019, Windows 10 and no issues. The issue is only on the desktop. Able to receive emails on the cell phone and Xfinity website. Cannot always send/receive emails, have to check phone to see if something is missing. Able to get Comcast emails via their website (pain to check in a few spots).
Have tried:
Restarting numerous times. - Sometimes works for a little while to get emails, but not a lasting solution.
Updating software. - Did not fix issue.
Appling "Repair" for Microsoft Office suite (quick and full repair). - Did not fix issue.
Updated password. - Did not fix issue. (Did not have any unusual pipe characters as others have mentioned).
Created new Outlook Profile - Did not fix issue.
Uninstalled the Comcast email profile in Outlook, reinstalled. - Did not fix issue.
Searched online for solutions, - found others have the same issue and no fix for everyone.
Called Xfinity three times - although nice, they said it is an Outlook issue (yet they don't know why the Gmail emails come through fine and not Comcast). - Did not fix issue.
Contacted Microsoft - was informed to look online for solutions. - Did not fix issue.
Started about 6-8 weeks ago, out of the blue with no changes, started having the issue.
Disabled add-ins - Did not fix issue.
Checked "Work offline" button - Did not fix issue.
Ports are 993/465
Am an Xfinity customer over 30+ years.
Can someone please post steps to fix this (101 level, not a big techie here). Thank you.
XfinityJohnG
Official Employee
•
1.2K Messages
7 months ago
Thank you for reaching out to us here @user_q5bu93. I would be happy to look into any issue with the email service from here for you. Could you send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_nac4l6
1 Message
4 months ago
So you are going to post the solution?
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