SteveM8's profile

Visitor

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2 Messages

Sunday, May 14th, 2023 12:39 PM

Closed

Outlook login fail to IMAP server

Both my wife and I are unable to download emails via Outlook. Both on Windows and IOS. 

We get repeated popups of the Enter username and password to server imap.comcast.net. 

Outlook error:  Cannot connect to server

We can access emails through browser, so we know the username and password are correct.  

Please advise.  

Accepted Solution

Visitor

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2 Messages

2 years ago

MS 365 Outlook v2304 Build 16327.20248 

Outlook was receiving emails fine up until last Thursday.  5 emails downloaded briefly today, but then login fail message started again. Not working on 3 different comcast.net addresses. Same or IOS Outlook. 

Official Employee

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842 Messages

@SteveM8, have you already gone to the Xfinity Email website.
Check the Access Security box to turn on access to third-party email programs.

Otherwise, you may get an error message when attempting the steps below. Follow these instructions to turn on access.

Configure Microsoft Outlook 365
Open Outlook.
Click the File menu.
Click Add Account
Enter your Xfinity Email address (e.g., yourname@comcast.net)
Enter your Xfinity Email password, then click Connect
Click Done when your account was successfully added

If you need to update information, 
Click File.
Click Account Settings, then Account Settings from the drop-down menu
Select your email account, then click Repair
Click Advanced Options.
Place a checkmark next to Let me repair my account manually.
Click Repair.
Enter your new password
Click Next.
Congratulations! You're done reconfiguring your Outlook client to send and receive Xfinity Email.

 

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Gold Problem Solver

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8K Messages

2 years ago

What version of Outlook?

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