Frequent Visitor
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16 Messages
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happening all the time. It happens on my Android phone using Outlook as well, and half the time there it refuses to validate the actual password. Interestingly enough, on my iPad's built-in mail app there is no issue other than it not syncing that mail has been read on the PC. Which might just be an issue with the PC sync being screwed up because of the password issues.
I've tried the usual steps of clearing credential manager. I've even completely nuked Windows and set it up from scratch. No change. Same with my Android. Got a new phone, and the issue persists on the new device. Except now I cannot even add the email accounts to my phone because it refuses to validate the password.
MrJoeHandyman
Frequent Visitor
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16 Messages
21 hours ago
I should also note that I an log into webmail just fine. It appears to be only the Outlook application that is having the issue.
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XfinityMelinda
Official Employee
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149 Messages
6 hours ago
Greetings @MrJoeHandyman, thank you for posting on our Xfinity Community Forum! We know this can get frustrating, especially after trying multiple devices.
This usually points to an authentication issue, not a bad password. Things like VPN use, security checks, or how certain apps (like Outlook) handle our email can cause repeated prompts or failed sign-ins. The fact that your iPad works suggests the account itself is okay.
Here are some helpful steps we'd like for you to try:
- Resetting your email password (refreshes things on the backend)
- Logging into your webmail to check for any security prompts
- Re-adding the account using standard settings
Are you seeing any specific error when it rejects the password, or does it just loop back to the prompt?
Please review our helpful article that has additional information, https://www.xfinity.com/support/articles/email-errors.
Let us know, as we're here to help!
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