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user_ugj7ms
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Wednesday, September 18th, 2024 1:00 PM

Outlook failing to connect...

I am unable to retrieve my email into Outlook (Office 365), however I am able to access my email via the Xfinity site.  I do not have anything preventing connection to your imap or smtp servers (see included details, I can hit your advertised ports).  I also have checked the "Third Party Access Security" option under Settings > Security so that is not the issue either.  Please clarify what my Outlook settings should be in order to use Outlook to manage my Xfinity email.

PS C:\WINDOWS\system32> Test-NetConnection -Port 993 -ComputerName imap.comcast.net


ComputerName     : imap.comcast.net
RemoteAddress    : 96.118.245.192
RemotePort       : 993
InterfaceAlias   : Ethernet 2
SourceAddress    : REDACTED
TcpTestSucceeded : True

PS C:\WINDOWS\system32> Test-NetConnection -Port 143 -ComputerName imap.comcast.net


ComputerName     : imap.comcast.net
RemoteAddress    : 96.116.234.210
RemotePort       : 143
InterfaceAlias   : Ethernet 2
SourceAddress    : REDACTED
TcpTestSucceeded : True

PS C:\WINDOWS\system32> Test-NetConnection -Port 587 -ComputerName smtp.comcast.net


ComputerName     : smtp.comcast.net
RemoteAddress    : 96.102.18.196
RemotePort       : 587
InterfaceAlias   : Ethernet 2
SourceAddress    : REDACTED
TcpTestSucceeded : True

PS C:\WINDOWS\system32> Test-NetConnection -Port 465 -ComputerName smtp.comcast.net


ComputerName     : smtp.comcast.net
RemoteAddress    : 96.102.18.197
RemotePort       : 465
InterfaceAlias   : Ethernet 2
SourceAddress    : REDACTED
TcpTestSucceeded : True

Question

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1 month ago

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scott.j1

Visitor

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3 Messages

2 months ago

@Xfinity Support any thoughts here on the issue?

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XfinityAmandaB

Official Employee

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1.5K Messages

 

scott.j1 Are you running into the same issue? I see Orlando already reached out to the OP. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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scott.j1

Visitor

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3 Messages

Hello @XfinityAmandaB, I hadn't realized I had switched accounts, but I am also the OP.  However @XfinityOrlandoM's response was neither helpful nor relevant in any way, as would have been evident had my original posting actually been read.  I was quite clear that I have already enabled the "Third Party Access Security" option.

What I need are the exact settings I should have my Microsoft® Outlook® for Microsoft 365 MSO (Version 2409 Build 16.0.18025.20030) 64-bit set to in order to access my email in Outlook.  It is not a password issue, as I can login via the website using MFA so I clearly remember my password, but Outlook fails.  As you can also see from my original post there is nothing blocking my ability to reach imap.comcast.net or smtp.comcast.net, and also nothing blocking the ports you have advertised on your configuration documentation.  So not a firewall or accessibility issue.

I would absolutely appreciate a response that educates me on the explicit configuration I should be using for "Microsoft® Outlook® for Microsoft 365 MSO (Version 2409 Build 16.0.18025.20030) 64-bit" (endpoints, ports, type of encrypted connection, SPA required, etc.).  That additionally educates me on if there are any other Xfinity account settings I need to modify, such as disabling MFA.

Despite the recommendation being to use your web application to access email, that is actually a poor recommendation.  It is extremely inconvenient to use your web application even for a single account, and as I have multiple Xfinity email accounts and do not enjoy constantly swapping between my accounts, I need to use a 3rd party application that can manage multiple mailboxes.  I have done so in Outlook for years, conveniently able to have all of my Xfinity emails in one interface, and ever since Xfinity forced me to login and attach an alternate email and my phone number to these accounts I am no longer able to do so.

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2 months ago

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scott.j1

Visitor

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3 Messages

@Xfinity Support could you please assist with the above? ☝

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2 months ago

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XfinityAldrik

Official Employee

 • 

1.7K Messages

Thank you for your patience @scott.j1! The exact settings for outlook can be found here.

If the steps listed in that link do not resolve this issue, the next step would be resetting the password to your Xfinity email following the steps in this link.

 

After changing the password, please log out/remove the email from outlook and then retry the steps in this link.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

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XfinityOrlandoM

Official Employee

 • 

1.4K Messages

2 months ago

@user_ugj7ms

Thanks for reaching out I know how important it is to be able to access your e-mail third party e-mail options, this link https://www.xfinity.com/support/articles/third-party-email-access has great information on how and set that up

 

 let me know if this information is helpful

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