masoliday's profile

Visitor

 • 

3 Messages

Thursday, July 30th, 2026 4:01 PM

outlook can't connect to email

Neither new outlook nor iphone will connect to my comcast.net email. Just says "waiting for email provider" and the returns error message "sign in failed. You may need an app password"

Oldest First
Selected Oldest First

Visitor

 • 

3 Messages

2 days ago

Should have added that I have no problem viewing email if I log in directly to xfinity so 3rd party apps aren't playing for some reason

Expert

 • 

34.7K Messages

@masoliday

Should have added that I have no problem viewing email if I log in directly to xfinity so 3rd party apps aren't playing for some reason

Log in directly to xfinity and click on the gear icon, then Email Settings.  In the left pane click on Security and then down at the bottom make sure that Third Party Access Security is checked.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Official Employee

 • 

4.5K Messages

@masoliday did the information @Again help you with your 3rd party apps?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

3 Messages

I had already confirmed that 3rd part apps were enabled. I deactivated all add-ins, un-installed outlook, re-installed and still didn't work. Then a day or so later it all worked fine magically. I don't claim to understand but at least it's all working (until MS does another update anyway...)

Official Employee

 • 

2.4K Messages

 

masoliday I am glad it is now working properly. Is there anything else we can assist you with today? Are you happy with your current package and level of service?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here