Visitor
•
1 Message
Outlook and xfinitytyahoo email delays
I use desktop outlook. Ever since xfinity switched to yahoo, I have times when everything works fine (send & receives) . But every so often I won't receive new emails for hours (or days). Even if I press send/receive. Sending works fine, receiving doesn't. I get no errors, and if I use yahoo's web mail, I see the new emails out there. Then it will suddenly start working again.
I have tried all the usual stuff, updated server settings, created an app password, cleared credentials, re-added the account, deleting the old .pst file, etc.
After re-adding everything, outlook spends time rebuilding all the files from the yahoo imap servers. And things will work on for a while. Sending emails always works, it is just receiving that "hibernates for hours. Again no errors, and it will suddenly start to work again without doing anything. (Yahoo webmail and my phone function normally)
Again this wasn't an issue the whole time we were using the xfinity email servers.
Help!
Again
Expert
•
34.9K Messages
2 days ago
@user_iyddrs
Since you've migrated to Yahoo! Mail there really isn't anything we can do to troubleshoot for you; you'll have to get in touch with Yahoo Support.
0
0
XfinityThomasA
Official Employee
•
3.9K Messages
16 hours ago
Thank you for choosing Xfinity and for joining us here on the Forums for help with receiving emails in Outlook. We appreciate you sharing the troubleshooting steps you've already completed.
To help other readers who may experience a similar issue, I'd also like to share our guide on configuring Xfinity Email with third-party email applications, including Outlook:
https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email
To help us narrow this down, what devices are you using to check your email? For example, do you notice the delay only in Outlook on your PC, or does it also occur when checking your email on a mobile device or through Xfinity Connect webmail?
0
0