Outlook and xfinitytyahoo email delays

I use desktop outlook. Ever since xfinity switched to yahoo, I have times when everything works fine (send & receives) . But every so often I won't receive new emails for hours (or days). Even if I press send/receive. Sending works fine, receiving doesn't. I get no errors, and if I use yahoo's web mail, I see the new emails out there. Then it will suddenly start working again.

I have tried all the usual stuff, updated server settings, created an app password, cleared credentials, re-added the account, deleting the old .pst file, etc.

After re-adding everything, outlook spends time rebuilding all the files from the yahoo imap servers. And things will work on for a while. Sending emails always works, it is just receiving that "hibernates for hours. Again no errors, and it will suddenly start to work again without doing anything. (Yahoo webmail and my phone function normally)

Again this wasn't an issue the whole time we were using the xfinity email servers.

Help!

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Expert

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35.1K Messages

1 month ago

@user_iyddrs

Since you've migrated to Yahoo! Mail there really isn't anything we can do to troubleshoot for you; you'll have to get in touch with Yahoo Support.

The Yahoo support team can be contacted at 1-866-764-7650.

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XfinityThomasA

Official Employee

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4K Messages

1 month ago

user_iyddrs -

Thank you for choosing Xfinity and for joining us here on the Forums for help with receiving emails in Outlook. We appreciate you sharing the troubleshooting steps you've already completed.

To help other readers who may experience a similar issue, I'd also like to share our guide on configuring Xfinity Email with third-party email applications, including Outlook:

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

To help us narrow this down, what devices are you using to check your email? For example, do you notice the delay only in Outlook on your PC, or does it also occur when checking your email on a mobile device or through Xfinity Connect webmail?

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user_iyddrs

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2 Messages

I use outlook desktop. This was never an issue while I was using the xfinity email servers.

I attach to the yahoo email servers on my iPhone and using desktop outlook. (Using imap) Again, emails show up on my phone, and in the yahoo web mail interface, they just sometimes stop being picked up by desktop outlook. It always sends emails fine, it just stops receiving emails ever so often.

I have done everything, including deleting my email connection in outlook, deleted the .pst file, set up an app-password on yahoo, re-added the account, and let outlook rebuilt all the folders, inbox, etc.

Rceiving will work fine for a while, but then it stops receiving emails.

To fix the issue (temporarily) I close outlook, check task mgr to make sure no other outlook apps are running. Then I restart outlook, and then it downloads all the emails that were missed, and will work normally for a few hours or a couple days, but eventually it will eventually stop receiving. There are no errors in outlook or in the event logs, just doesn't download new emails until I restart outlook.

Any help would be appreciated.

P.s. searching the web, I don't seem to be the only person having these issues....

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20 days ago

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XfinityJeffB

Official Employee

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868 Messages

Thank you for sharing the steps you have taken, and the result. Temporary fixes may not work as permanently as we would like, but they help until a more permanent one can be found. All helpful steps are welcome here, and your post is appreciated.

After you have migrated to Yahoo, we have to refer you to Yahoo for troubleshooting. Yahoo support at welcome.yahoo.com or call 1-866-764-7650.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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Outlook and xfinitytyahoo email delays

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