ajetbabe21's profile

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Tuesday, May 5th, 2020

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Outlook 2016 not connecting to Comcast email server after password change

I recently changed my Comcast account password and went to update my Outlook settings accordingly. Under Outlook I entered the new password under Account Information > Account Settings > Server Settings. Outlook then attempts to connect to the Comcast server but errors out "Something went wrong" (no error code or further information) after a second or so.

 

The password I am entering is definitely correct, however I did change my password twice yesterday so I wonder if something on the email server's end is flagging Outlook's attempt to connect. 

 

My server settings are as follows: 

Incoming:  imap.comcast.net          port: 993    SSL/TLS encryption (SPA is disabled)

Outgoing: smtp.comcast.net           port: 465    SSL/TLS  (disabled SPA login and disabled outgoing SMTP authentication) 

 

As far as I know these are the appropriate settings, but I am still unable to connect.

 

Thanks in advance, this is causing a real headache

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