Visitor
•
3 Messages
Outlook 2007 / Windows 7 / Your server does not support the connection encryption type error
Folks,
Well, my Comcast incoming email just stopped working, either overnight or over the past few hours. I'm using Outlook 2007 on Windows 7, and I certainly haven't changed any settings. "In years." I'm using POP3 (and would really really like to continue doing so), and I'm getting mail just fine on my Android phone. Here is the error message I've been getting:
Task '********@comcast.net - Receiving' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'
Yes, yes, of course I have rebooted and so on. I've tried changing from TLS to SSL, and that didn't help. So, does anyone have any thoughts here? Has Comcast made some kind of secret, unannounced requirement that we all have to change to IMAP or something? Thanks in advance for any thoughts you could send my way.
T2b420
New Poster
•
3 Messages
3 years ago
Having the exact same issue and error using Outlook 2010 on Windows 7.
Outgoing email seems to be "ok", but it looks like this has been happening on and off over the past few days, as after checking my email on the Xfinity mail site, I see not only emails that I have not received but also the "test" emails that Outlook generates and sends out to test your connection settings.
I kind of remember getting an email from Xfinity late March/early April about some type of change going into effect at the end of May in regards to "old" email clients...but never got another communication to remind us to make changes, etc.
This is going to get annoying quick if we don't get some type of response about what to do or if it's an actual server side issue on their end.
0
0
thoots
Visitor
•
3 Messages
3 years ago
Thanks for your reply. I've been testing some other things. Like, for instance, the same old program -- Outlook 2007 -- with the exact same settings -- on a notebook computer, though that's running Windows 10. I also tried a different email program ("The Bat!" from Ritlabs) that I happened to have on my Windows 7 computer -- once again, same settings with the Comcast server -- and it worked just fine. Outlook 2007 has a "repair" function in its "accounts" settings, so I tried that -- and now I can't log onto the server at all, incoming or outgoing. Finally, I don't remember getting any kind of notification from Comcast about any email changes, virtually "ever in my entire history" with them. For whatever any of that might be worth.
0
0
flatlander3
Problem Solver
•
1.5K Messages
3 years ago
pop3 is still there according to a quick openssl test:
$ openssl s_client -connect pop3.comcast.net:995
CONNECTED(00000003)
depth=2 C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Certification Authority
verify return:1
....(more certificate stuff)....
SSL handshake has read 6767 bytes and written 434 bytes
Verification: OK
---
New, TLSv1.2, Cipher is ECDHE-RSA-AES256-GCM-SHA384
Server public key is 2048 bit
Secure Renegotiation IS supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
SSL-Session:
Protocol : TLSv1.2
I'm wondering if old outlook and old windows is using TLSv1.1 and bombing out there. They say themselves, they haven't tried outlook 2007 though.
https://my.kualo.com/knowledgebase/33_windows---configuring-email/1403_how-to-enable-tls-v1.1v1.2-for-windows-78-and-outlook-2007201020132016.html
It's using Dovecot for the authentication. You can make that compatible (any authentication or protocol you want really), but you don't have to. Maybe they nuked TLSv1.1 finally.
0
0
thoots
Visitor
•
3 Messages
3 years ago
Outlook 2007 just received mail, while I was doing a few other things with my computer. Perhaps it's working properly now, but I'll reserve judgement for now. No changes made in my old settings, for that matter.
0
0