mwhitlock's profile

Visitor

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5 Messages

Monday, September 20th, 2021 2:15 PM

Closed

Outgoing SMTP server just started refusing to send with error "Mailbox has not yet been accessed"

Yesterday morning (19 Sep 2021), all was working fine. Today, however, I am unable to send any mail through Comcast's outgoing SMTP servers at smtp.comcast.net on port 465 with authentication. I have changed no settings, but now both my mail client application and the SSMTP program on my system are unable to send mail through Comcast's outgoing mail server.

Here is the protocol log of a failed attempt to send mail:

09:46:26.891 *** connectToHostEncrypted: smtp.comcast.net:465
09:46:27.662 <<< 220 resomta-ch2-06v.sys.comcast.net resomta-ch2-06v.sys.comcast.net ESMTP server ready␍␊
09:46:27.662 >>> EHLO localhost␍␊
09:46:27.699 <<< 250-resomta-ch2-06v.sys.comcast.net hello [73.119.255.56], pleased to meet you␍␊
09:46:27.700 <<< 250-HELP␍␊
09:46:27.700 <<< 250-AUTH LOGIN PLAIN XOAUTH2␍␊
09:46:27.700 <<< 250-SIZE 36700160␍␊
09:46:27.700 <<< 250-ENHANCEDSTATUSCODES␍␊
09:46:27.700 <<< 250-8BITMIME␍␊
09:46:27.700 <<< 250 OK␍␊
09:46:27.700 >>> AUTH PLAIN␍␊
09:46:27.985 <<< 334 ␍␊
09:46:27.985 *** [sending authentication data: username '##REDACTED##']
09:46:28.383 <<< 235 2.7.0 ... Authentication succeeded␍␊
09:46:28.384 >>> MAIL FR​OM:<##REDACTED##>␍␊
09:46:28.569 <<< 450 4.1.0 <##REDACTED##> Mailbox has not yet been accessed␍␊

As you can see, the authentication is accepted, but then the server refuses the MAIL FROM command with an error code 4.1.0, stating "Mailbox has not yet been accessed."

It looks to me like a new policy has been implemented, requiring users first to authenticate to the incoming mail server before they may utilize the outgoing mail server. (This is reminiscent of some email service providers in the 1990s.) If indeed Comcast's policy was changed yesterday, I was not made aware of any such change. The new policy is unreasonable, as I do not use Comcast's incoming mail services, and Comcast does not permit me to use any outgoing mail servers other than smtp.comcast.net, so now I have no means of sending email.

If the policy change was unintentional, then someone goofed, and the server configuration needs to be fixed.

Accepted Solution

Official Employee

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135 Messages

4 years ago

This error indicates that the comcast.net email address that you authenticated with does not exist. When you create a username it does not automatically create an associate email address. 

In order to rectify this problem, you must create the mailbox by going to xfinity.com and clicking the email icon. This will walk you through enabling the email address.  You can check your private messages for more details. 

Visitor

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5 Messages

@XfinityGabrielS provided a fantastic follow-up via private message, including an explanation of why it suddenly stopped working for me: my computer had forgotten its IPv6 address and so had switched to accessing Comcast's SMTP via IPv4, and their policies aren't the same for IPv4 and IPv6, an oversight that they are going to rectify. Big thanks to Gabriel for such a competent and helpful response!

Official Employee

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1.1K Messages

Thank you for the update @mwhitlock, we are glad your issue has been resolved! Should you need assistance with anything else in the future, please don't hesitate to make a new post here. Our entire community is available to you at all times to ensure you get the help you need.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Problem Solver

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892 Messages

4 years ago

Hi there @mwhitlock, thank you so much for reaching out to us here on our Forums platform. I am really sorry for the frustrations you have encountered. I would be happy to look into this for you if you are still experiencing issues.

 

Can you please send me a private message to Xfinity Support with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Thank you so much. 

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