U

Visitor

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1 Message

Monday, November 14th, 2022 11:30 PM

Closed

Outgoing Mail Not working

Outgoing mail on iPhone does not work. SMTP server “smtp.comcast.net” is not responding. Check your network connection and that you entered the correct information in the outgoing mail server

Official Employee

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2K Messages

2 years ago

Hello @user_538076, and thank you for reaching out to us here on Forums for support with your email issue. I would be happy to help find the cause of the problem and get it fixed for you. To confirm, this issue is only present on your iPhone?

Visitor

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1 Message

2 years ago

I am having the same type issue with Mac Mail. I can send emails from one Comcast account but not another (have 2 email accounts I use) on the laptop. On the iPhone and tablet, both work. Getting the "Can not send message using the server [user account name]. The sender address [user account name] was rejected by the server smtp.comcast.net" Only does this on the laptop with one of the accounts. 

Problem Solver

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574 Messages

Hi, @user_8cb144?. Are you accessing the email on a program or a web browser?

I no longer work for Comcast.

Visitor

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2 Messages

2 years ago

I’m having the same issue, but only when I try to configure an iPhone to use one of my xfinity aliases. It’s a shame, as my wife likes to use the alias for business, and it was working.

Official Employee

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194 Messages

@user_5847c3​ I've sent you a DM that may help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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473 Messages

 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I no longer work for Comcast. 

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