Visitor
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2 Messages
outgoing emails blocked by Comcast under new ISP Clearwave
Hello,
I use Outlook as a 3rd party email application and since installing Clearwave as ISP, I am receiving an error trying to send emails using my Comcast email account. Either Clearwave or Comcast is blocking all outbound emails except during the hours of 8pmET to 2amET. I have tested this multiple days, and no emails are allowed through until 8pmET and they stop sending at 2amET. Clearwave says they do not block any emails. I also have access to Starlink, and there is no blockage of sending emails from that ISP. I have gone through all the smtp server settings, and they are correct, and any pending email in the Outbox are sent as soon as it is 8pmET, so I know it is configured correctly.
XfinityKrista
Official Employee
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1.5K Messages
28 days ago
Hello @user_amg2j1, thank you for taking the time to reach out on social media. I understand your concern with the email, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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