Frequent Visitor
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9 Messages
Outgoing Email using STMP is failing
My security cameras use comcast SMTP outgoing to email me when motion is detected. Recently (past week or two) it stopped working. I know for sure it was working on 9/27 as that was the last email I got from it.
Settings:
- Comcast SMTP server name: smtp.comcast.net (also used the IP directly - 96.114.157.81)
- Comcast SMTP username: Comcast email address
- Comcast SMTP password: Comcast password
- Comcast SMTP port: 25, 465 or 587 ... all failed
I have rebooted camera, router etc and no luck.
Known issue?
Thanks
Darren
darrenge
Frequent Visitor
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9 Messages
6 years ago
A bit more information. I am aware of the email that came out saying there needs to be a change. From the Comcast website (https://www.xfinity.com/support/articles/update-your-xfinity-email-settings?rid=15738813&mid=20190917_Adhoc_CM_DotNet_Reminder😞
"If you use a third-party email application, you’ll need to configure your outgoing mail server port to 465 or 587, and update the encryption settings of your outgoing mail server from non-encrypted to encrypted settings. If you don't adjust your email settings, you'll still receive emails, but not be able to send emails after the non-encrypted email settings are blocked."
I might have an issue - I don't have the option to do SSL ... at least there is no check box. However, there is a "My server requires authentication" ... I have to use my login \ pwd there. Shouldn't that be enough?
Thanks
Darren
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Again
Expert
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31.9K Messages
6 years ago
You can also use SSL/TLS or STARTTLS
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darrenge
Frequent Visitor
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9 Messages
6 years ago
My only options are:
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Uggh1
Regular Visitor
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6 Messages
6 years ago
I have the same issue, same timeframe. I have a Sharx SCNC2607 that's been protecting my home for many years. No emails for the past couple of weeks. I checked the settings (see below) and noticed that SSL wasn't checked, so I did so. No luck. What to do? Not happy that I am not getting notifications if an unannounced "visitor" shows up at my front door.
Edit: huh, I switched to port 465 and it started working again!
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JCass2015
Contributor
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18 Messages
6 years ago
I also get failed email test from my linksys internet camera (want to usefor motion detection). It did work from my trendnet router but not with my comcast router. I set the SMTP info and test for both gmail and comcast accounts. I set port forwarding for my noip ddns account. Any help appreciated.
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