outgoing email sloooow

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@ComcastAmira wrote:

Hello All, thanks for your continued patience with this matter. We offer our deepest apologies for the delays in getting back to you. I want to be sure that no one is experiencing a delay when utilizing our Xfinity Connect website or App when trying to send an email, is that correct?

 

To ensure we identify the root cause of this issue, can you please test to see if you are continuing to experiencing this issue when using our email platform, you can do so here email sign-in page (https://comca.st/3o2zdmL). If you are not experiencing this issue when using our platform, we will have to refer you to your email client (i.e. Outlook, Apple Mail, etc.). If you are experiencing this slowness when using the Comcast email platform, please feel free to send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

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Its been discussed on  already that its not the email client that we use causing the slow to send issue. There was a long thread on this and then dgermann was asked to start another by a Comcast rep so now we have 'stuff'  in two places on the forums about this.  We don't have the slow ending problem on webmail or the xfinity connect app. Several of us including myself and @dgermann have input this infomation and we use different email clients.  It has to be the Comcast outgoing server that is slowing down the send process. I am on IMAP by the way and I believe dgermann is too.

@ComcastAmira 

@TerriB 

Thanks. Yes, I have tested the Web app and that is not the problem. Never has been--I do not use the Web app.

I use Thunderbird 68.10.0 (64-bit) (latest version available to me) under Ubuntu 18.04.

:- Doug.

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@dgermann wrote:

@ComcastAmira 

@TerriB 

 

Thanks. Yes, I have tested the Web app and that is not the problem. Never has been--I do not use the Web app.

I use Thunderbird 68.10.0 (64-bit) (latest version available to me) under Ubuntu 18.04.

 

:- Doug.

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@ComcastAmira

Doug and I have both provided the email client we use more than once  but since he reiterated I will too.....I use Outlook 2016 on a desktop with Win 10.

Terri

I've been having the same issue.    I did look at the first link posted and followed it to the thunderbird setup  -

https://www.xfinity.com/support/articles/setting-up-thunderbird?

it recommended port 465 and ssl/tls  vs the 587 and starttls that was what i had to change to a while back when they updated their outgoing servers.  

Anyway, that seems to have helped mine tremendously.  I sent several test emails and all went through in less than 5 seconds vs 30 or more or timeouts previously. 

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@cdjump wrote:

I've been having the same issue.    I did look at the first link posted and followed it to the thunderbird setup  -

https://www.xfinity.com/support/articles/setting-up-thunderbird?

it recommended port 465 and ssl/tls  vs the 587 and starttls that was what i had to change to a while back when they updated their outgoing servers.  

Anyway, that seems to have helped mine tremendously.  I sent several test emails and all went through in less than 5 seconds vs 30 or more or timeouts previously. 

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My  Outlook 2016 outgoing SMTP comcast.net  server setting has always been Port 465 so for my slow outgoing mail that is not the answer. Glad its better for you though. I don't get timeouts but there is a long delay before the mail is sent but it doesn't happen all the time and that is really frustrating when trying to figure this out.

 

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Hello all. 

If you have tested to see if you are continuing to experiencing this issue when using our email platform, (which you can do so here email sign-in page (https://comca.st/3o2zdmL)) and If you are not experiencing this issue when using our email platform, and you are only experiencing this problem when using your email client, we will have to refer you to your email client (i.e. Outlook, Apple Mail, Thunderbird, etc.). 

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@ComcastJoeTru wrote:

Hello all. 

 

If you have tested to see if you are continuing to experiencing this issue when using our email platform, (which you can do so here email sign-in page (https://comca.st/3o2zdmL)) and If you are not experiencing this issue when using our email platform, and you are only experiencing this problem when using your email client, we will have to refer you to your email client (i.e. Outlook, Apple Mail, Thunderbird, etc.). 

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The good news is that several Comcast reps are responding to this issue more than any other  issue I have been invloved in quite some time and thanks for that. The bad news is that we keep trying to explain that its not the email clients creating this problem but  yet keep being referred to the clients as the problem by various Comcast forum reps.  We who are sharing our 'slow to send' email problem  use different clients so its just not plausible that all email clients have issues and we live in different parts of the country so its not  localized .  I am certain that many others have this problem and just deal with it or don't know about the forums as a support tool . I think we have proven that there is something wrong with the outgoing Comcast  server  processing outgoing mail quickly when sent using email clients . Webmail does not have full range of functions that email clients do...thus the use of them in my case at least. I  have used Webmail often when on a computer away from home and  if something  appears 'off' with my Outlook 2016 but webmail is no substitute.

Re: outgoing email sloooow 

It is getting tiresome to repeat this problem.  I am using the latest version Thunderbird (68.12.1) and W10 2004 (Build 19041.572) with five email addresses (2-Xfinity & 3-Gmail).  Gmail is sent instantaneously and the Comcast mail hangs and hangs and, usually, finally sends or timesout.  At those times when I cancel the send and resend it will hasten the send.   It is not a problem when sending from the Xfinity browser based website.  What's the problem here when many are telling you the same thing?  

Hi @siggreg, 

Thanks for clarifying. If you haven't sent your account information so we can investigate your case individually, please do so. However, because you stated "It is not a problem when sending from the Xfinity browser based website.", this is why we referred you to the manufacturer. Please send me a private message with your full name, as it appears on your billing statement. 
To send a message, click on my name "ComcastChe," then click "send a message. 

I'm sorry Comcastche but your response indicates that this has become a "fools errand." To everyone else, this issue will not be remedied.  The only answer is to use an alternate email provider like Gmail, etc or live with this problem. 

Over and out. 

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@siggreg wrote:

I'm sorry Comcastche but your response indicates that this has become a "fools errand." To everyone else, this issue will not be remedied.  The only answer is to use an alternate email provider like Gmail, etc or live with this problem. 

 

 

Over and out. 

 

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@siggreg

@dgermann

 

I have to agree. They just don't want to understand that its not our email clients slowing down the outgoing mail process as we all use different ones. The Comcast outgoing server has delay issues but all they want to discuss is our clients and using webmail. Seems to me they are pushing toward using webmail to avoid slow sending.  Sorry Comcast but webmail has its place and purpose but is no substitute for full blown email clients.

 

Over and out for me too

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@TerriB @dgermann @Again @Kathleen10  I have followed this thread through most of it's life and manifestations.  I have exactly the same problem from my desktop (macOS) using thunderbird to direct outgoing mail at smtp.comcast.net and history (slow/failure to connect and allow upload of messages).  I have even taken to using the webclient on my phone, as even the "zfinity connect" app often fails.  I will avoid adjectives describing this failing service, because they don't get results, either.  I have used this client to connect to several smtp servers over many many years (before Xfinity ate Comcast ate AT&T).  This is not out of 'allegiance' but mostly laziness.   As said over and over again by others ... the problem is the connection to the smtp.comcast.net server and it has become MUCH worse over that past few months.   If Comcast wants to get out of the smtp business, they should just come out and say so.

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@collirob wrote:

@TerriB @dgermann @Again @Kathleen10  I have followed this thread through most of it's life and manifestations.  I have exactly the same problem from my desktop (macOS) using thunderbird to direct outgoing mail at smtp.comcast.net and history (slow/failure to connect and allow upload of messages).  I have even taken to using the webclient on my phone, as even the "zfinity connect" app often fails.  I will avoid adjectives describing this failing service, because they don't get results, either.  I have used this client to connect to several smtp servers over many many years (before Xfinity ate Comcast ate AT&T).  This is not out of 'allegiance' but mostly laziness.   As said over and over again by others ... the problem is the connection to the smtp.comcast.net server and it has become MUCH worse over that past few months.   If Comcast wants to get out of the smtp business, they should just come out and say so.

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@collirob

 

Thanks for joining us in the pushback on this issue. Very well written. Comcast does have an SMTP problem for sure but they don't seem to want to even investigate it. Their resolution is for us to use webmail .  Very customer focused..NOT

 

This is not the first time this slowness has been reported. I am sure there are many other examples but I am not going to spend any more time on it....http://forums.mozillazine.org/viewtopic.php?f=39&t=2987609

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