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Len5
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21 Messages

Saturday, December 16th, 2023

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Outgoing email not working.

Ok, I have two xfinity email addresses. My primary email is receiving OK, but outgoing emails are not being sent. I keep getting this error message: "[SMTP] SMTP server doesn't support authentication." Now, my server settings for both addresses are the same and the secondary email works fine. Is this somehow related to the recent forced password update, or a server issue on the xfinity side of the house?

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2 years ago

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Latoque

Expert

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29.7K Messages

2 years ago

When you changed the password for the account, did you also change it in whatever client or mail app you are using?

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Len5

Contributor

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21 Messages

Yes. Just tried sending an email and it is working again. Some outbox messages that failed previously also got sent. 

2 years ago

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XfinityKei

Official Employee

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1.8K Messages

Hi @Len5 This is great news! I’m glad to know your email issues are resolved. I have a link form our famous help and support site at https://www.xfinity.com/support/internet#email/email-setup-troubleshooting. This is directly from the internet tab. There are tips and tricks for troubleshooting and optimizing your email experience. If you need anything else we are here 24/7 to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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ric_e2

5 Messages

2 years ago

As a result of the Comcast breach my wife changed her passwords.  Everything is working on her phone, on the comcast website except she cannot send messages from her mac mail although she is receiving emails on mac mail on her computer.   The outgoing server account says comcast out (offline).  Her username and password are correct , the host name is smtp.comcast.net and I have clicked automatically manage connection settings.  Any idea what is the problem?

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user_023v9p

1 Message

Yes, I am having the same problem. I tried deleting and reloading the  account on one of my computers, but it is taking days to download all of the old messages so I don't want to do that on this computer. Is that the only way? 

2 years ago

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