Visitor
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2 Messages
Outgoing Comcast Email is being marked as spam; Multiple calls to Security Assurance have not helped
My wife and I both have comcast emails. We both are now in a situation where we can receive emails from all sources but cannot successfully send outbound emails outside the comcast domain. The problem started when we were traveling in Australia so there was a thought that it was a location issue but now we are back in home in the States and the problem still exists. We have called Customer Security Assurance 7-8 times and even level 2 security doesn't have a clue and haven't been able to troubleshoot the problem (when they call you back which doesn't happen).
We use Apple Interface and Outlook but also have used the comcast web based email with the same result.
XfinityJohnG
Official Employee
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2.4K Messages
19 hours ago
Thank you for reaching out to our team. I will be happy to take a look at any issue with the email service from here. Have you also completed the migration over to Yahoo? Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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