out going emails not working

I updated my email password. Incoming emails are fine , out going not working on iPad and iPhone. (Both work fine accessing through browser )

triple checked passwords in smtp settings, tried both server ports 465 & 587, restarted devices.

help?

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XfinityBenjaminM

Official Employee

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2.3K Messages

18 days ago

user_ehqjm9 Hello! Are you still having issues with your email? If you are, please let us know.

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user_ehqjm9

Visitor

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2 Messages

Yes I am still having the same issue

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18 days ago

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user_ehqjm9 Thank you for your reply. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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18 days ago

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user_qf0l7j

Visitor

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2 Messages

18 days ago

I am having the exact same problem

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user_ehqjm9

out going emails not working

XfinityBenjaminM

user_ehqjm9

XfinityBenjaminM

user_qf0l7j

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