XplodingBoy's profile

Regular Visitor

 • 

1 Message

Thu, Feb 13, 2020 9:00 AM

Closed

Our Company Emails Are Not Being Received By Comcast Users

Emails we send from our company are not being received at comcast.net addresses.  I have comfirmed this by sending to my personal comcast.net address.  We have also verified that they are being "accepted for delivery" from our outgoing systems.  Can you assist with whitelisting, please?  I can give you the domain in a DM.

Thanks!

@CCKenF @ComcastCSAEmail 

Accepted Solution

Official Employee

 • 

629 Messages

2 y ago

@XplodingBoy 

I am sending you a PM to gather more info.

Regular Visitor

 • 

1 Message

2 y ago

I'm experiencing a similar issue - emails from my work domain are now being flagged by Comcast as spam.  As a result, all messages sent to comcast.net addresses are being delivered to the spam folder.  Our customers are missing emails since they are not accustomed to checking their spam folders for messages from us, since this was never an issue in the past.  I would estimate this started happening about 6 weeks ago.

(Also some recipients claim they never receive the messages, but I suspect they may have the "Save a copy of emails marked as spam" option unchecked).

Marking the messages as "Not spam" in Xfinity Connect doesn't seem to do anything either - future messages are still being flagged.  Also, these emails contain the following in the header if it helps:  X-CAA-SPAM: F00010

Can anything be done to remediate this so messages from our domain are no longer flagged as spam?  I can send you our domain name in a PM.

Thanks.

Official Employee

 • 

629 Messages

2 y ago

@mrktrvrs I've sent you a PM to get more details. 

New to the Community?

Start Here