Notice re email application or device needs an update, Outlook 2007 OK?

I received an email from Xfinity regarding discontinuing the use of outdated security protocols on March 31, 2023. Older email applications won't support the newer security controls. I ran the test email with Outlook 2007 and Windows Live Email, and they both passed the test. Can anyone help me with the specific information about which applications will not work? I would prefer to start now if I must change rather than wait until March.

Why is the information included which states that the test may be run up to five times a day? That is peculiar.

If I pass the test now with Outlook 2007, I have to assume that it is good after the deadline. If not, then why have the test?

Any clarification would be helpful. Thanks.

Responses

Accepted Solution

flatlander3

Problem Solver

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1.5K Messages

2 years ago

It's not outlook 2007 that is the problem, it's the default TLS_1.0/1.1 version that shipped with multiple Windows 7/8 versions. You should be OK with windows 10 and later.

Xfinity is changing to TLS v1.2, and has changed in many markets already: https://forums.xfinity.com/conversations/email/reminder-about-email-security-updating-is-important/62cc21ba72213058e529fbc5

There is a windows update, and an Easy-Fix utility you can install that will change the windows default TLS version. The specific update, and what you have to do depends on EXACTLY which version of windows you have. (IMPORTANT)

If it's an option, don't add registry keys yourself, use the Easy-Fix utility instead. More information on how to do it here, and to check the current version you are set to in the registry -- again, this is ONLY if you are using legacy windows:

https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392

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EG

Expert

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109.4K Messages

2 years ago

The concern is not "Community Center" help related. Thread moved here to the proper help section for assistance.

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Anon1375032

Contributor

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74 Messages

2 years ago

What is the proper help section, please?

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EG

Expert

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109.4K Messages

@Anon1375032

Right here, now.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

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Anon1375032

Contributor

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74 Messages

2 years ago

This was posted in the Internet>Email. To my best recollection, it was not posted in the Community Center.

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EG

Expert

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109.4K Messages

2 years ago

I didn't imagine it, sorry. Good luck with this !

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Anon1375032

Contributor

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74 Messages

2 years ago

So having Windows 10 with the latest updates, and having passed the test, all devices should be good, right?

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flatlander3

Problem Solver

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1.5K Messages

@Anon1375032 According to Microsoft, windows 10 (all), windows server 2016, and all other later versions of all are native TLS 1.2, so you should be good and don't have to do anything. Oldest I got on the software scrap pile is Office 2010, so I can't test Office 2007 but it likely will work.

Now there are some other issues if you are using really old Office 2002, or "Outlook Express" or something like that....but that's another problem.

2 years ago

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Anon1375032

Contributor

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74 Messages

I have run the test on all devices and they passed the test. I assume they will be OK.

2 years ago

mcclellc

Frequent Visitor

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19 Messages

@Anon1375032 Right - so why do they keep saying that they have noticed one of the email applications or devices is out of date, blah blah, blah. Why not just say which one? Why not say why my data is at risk? (Just venting in lieu of finally calling them and cutting a new deal after internet price has jumped up to >$1000 a year.)

2 years ago

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Anon1375032

Notice re email application or device needs an update, Outlook 2007 OK?

flatlander3

EG

Anon1375032

EG

Anon1375032

EG

Anon1375032

flatlander3

Anon1375032

mcclellc

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