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FirecrackerGirl
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92 Messages

Friday, May 17th, 2024 3:06 PM

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Nothing I Do Stops Crazy Spam Emails in My Inbox!

In the last month I have started getting crazy (sometimes obscene titled as well) spam emails.  For months this didn't happen other than one or two every few days that I could quickly delete.  I have done all the things Comcast recommends for stopping spam emails yet nothing has helped.  Even deleting them as "Spam" doesn't stop them from reappearing.  Is there anything I can do to stop these?  (I am no longer a Comcast customer but use this email as my husband has health problems and we don't want to miss changing an email address for his doctors. We were customers for over twenty-five years until the service got terrible and the price kept going up.)  Thank you for any help if there is any!

Question

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Updated 

1 month ago

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user_0b9zda

1 Message

7 months ago

The amount of disgusting spam has been filling my inbox for about 3 weeks now.  I send them to spam but that doesn't help either.

1

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user_klx9pp

2 Messages

Where do we get the answers for this.  I see all sorts of requests but no answers to solve the problem 

2 months ago

user_klx9pp

2 Messages

2 months ago

This is really frustrating me.  I can not get any answers on how to stop these spam emails.  If this continues I might be forced to cancel my xfinity service 

2

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XfinityMartyR

Official Employee

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1.6K Messages

Have y'all checked your email, and spam filters? Here is a helpful article that may help ensure your filters are set up correctly. Set email filters or spam filters — Xfinity Email help

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

plummerld

Contributor

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239 Messages

@XfinityMartyR​ instead of telling us'all to do what most of us have had in place for months/years, maybe you could explain why reporting spam/phishing emails to missed-spam and abuse addresses have done absolutely nothing to reduce or eliminate the phishing spams we've been receiving. In the last two months, I've personally reported over 2600 phishing emails to the two addresses. Again, absolutely no effect.

1 month ago

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