vislandale's profile

New Poster

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9 Messages

Thursday, January 31st, 2019 10:00 AM

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nothing happens when I click on a hyperlink in an email

This problem just started 2 days ago. Hyperlinks in email not responding. What is the fix?

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Accepted Solution

Frequent Visitor

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6 Messages

6 years ago

***Validated Best Answer as of 02/25/19***

 

  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. in the "Privacy" section, click the Content settings button.
  5. In the "Pop-ups" section, select "Allow all sites to show pop-ups." Customize permissions for specific websites by clicking Manage exceptions.

Expert

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29.7K Messages

6 years ago

If you hover your mouse pointer over the link, does it show as a "live" link?  Try to right-click on it and in the menu you should see, choose how to open it.  Does it work that way?

New Poster

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9 Messages

6 years ago

I can open them with three clicks, but what a pain! If I right click I select open in new window, then click on the new window. The direct one click to destination isn't functioning.

Expert

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1.4K Messages

6 years ago

I haven't had any problems opening email links using both Firefox 65 and IE 11 on a Windows 10 computer. What are you using? Have you tried a different browser?

New Poster

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9 Messages

6 years ago

I figured out the alternative way to open, but I have NEVER hada problem clicking on a link in an email where it didnt work. As I mentioned I can right click select open in another window and then click the tab, but that's rediculous, especially when trying to look at FB posts.

 

New Poster

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9 Messages

6 years ago

7 - this just started 2 days ago.

Frequent Visitor

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6 Messages

6 years ago

This has been an issue for me, too, for the past couple of days. Using Chrome browser. Just tried with Firefox and hyperlinks work correctly.

Expert

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29.7K Messages

6 years ago


@LP125 wrote:

This has been an issue for me, too, for the past couple of days. Using Chrome browser. Just tried with Firefox and hyperlinks work correctly.


Try clearing cache/history in Chrome.  I'm using Chrome and links work just fine for me.

Frequent Visitor

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6 Messages

6 years ago

Check your pop-up blocker. Make sure it's set to allow pop-ups from your email.

New Poster

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9 Messages

6 years ago

It was the pop up blocker which I NEVER engage, but I had a few updates recently and sometimes that has caused similar changes! I thank you!

New Poster

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9 Messages

6 years ago

I just did and re-booted. Unfortunately, not the issue. Thanks for trying.

New Poster

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9 Messages

6 years ago

Yes, Chrome user, and just the last few days, but I don't want toswitch to another browser.

Frequent Visitor

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13 Messages

6 years ago

same here, this is a pain to type in link address. Who changed it and why?

 

New Poster

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9 Messages

6 years ago

My guess is what happened to me happened to you. It occurred after a recent update. In my case the pop up blocker got turned on without my knowledge. Go to your setting for pop up blocker and turn it back off. Hoping it is that simple for you!

Frequent Visitor

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13 Messages

6 years ago

I don't even see such a setting in adblock plus.

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