Contributor
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29 Messages
Not staying logged into my Xfinity Email account
I've been trying to figure out the past few days, now, why I've been redirected to xfinity.com/overview from Comcast.net. and why my login is not holding even when I selected the option to stay logged into my account? I've tried manually typing in "my.xfinity.com" to get to my own homepage instead of Xfinity overview homepage, but I have to log into my account every time, regardless.
XfinityPaula
Official Employee
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1.4K Messages
2 years ago
Hello @User525 Thank you for reaching out to us on our community forums. I know this has been a topic with other customers, and it seems to be related to settings within the browser, computer security and other settings. One of our community problem solvers @BruceW offered some helpful items to check to help make sure you stayed logged into your account here.
From the link -To stay signed in:
Don't log out.
Don't use Private Browsing when you log in.
Check the "Stay signed in" box when you log in.
Make sure your browser accepts all the cookies the Comcast login process sets and retains them between sessions.
If you use any sort of registry cleaner or other "system tuneup" software, make sure it is not set to delete cookies. Web browsers may have similar settings.
Are you able to check these settings to help ensure they are not causing the site to sign out?
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marks09281
Contributor
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44 Messages
2 years ago
Same problem here - logs me out and I have to sign in again if I: move to another folder, or open another tab, or read another email, or click on a pointer inside an email, etc.
Just tired of this stuff. Stay signed in box checked but doesn't help. Don't use private browsing and I don't log out on my own. Just started last week.
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user_cd429e
Contributor
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44 Messages
2 years ago
Yes it started a week or so ago, after Xfinity made changes to their site. None of my other various sites do this so it is not anything to do with my settings.
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LA_17
New Poster
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4 Messages
2 years ago
The "upgrade" to the web site is TERRIBLE. If you have more than 1 account linked to your user name, you have to log in REPEATEDLY just to get to the page you're looking for. Horrible. Who tested this nonsense? The coders themselves who think it's awesome?
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user_9e13e3
Visitor
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2 Messages
2 years ago
Thank you for this, I have been a comcast hostage for 20 years and just ran into this issue within the last couple of months. Called twice and got no help or answers. Following convo...
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user_9e13e3
Visitor
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2 Messages
2 years ago
Also no changes to my webbrowser/cookies or security settings- or other that employee has recommended.
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